Apricot Insurance Services Limited respects the privacy of visitors to our website. We are registered as a data controller in accordance with the Data Protection Act 1998.
Sensitive Personal Data
Some of the personal information that we ask you for is known as “sensitive personal data”. This may include information about health problems, and criminal convictions. We need to use this data to provide you with quotes, arrange and manage your policy and to provide the services described in your policy documents (e.g. dealing with claims).
While completing our online quote forms and speaking to our staff you will be asked to provide us with an email address. It is your responsibility to ensure that this email address provides you with adequate security. Please keep us and your insurer informed of any changes in correspondence address, telephone number, email address or any other contact details.
We may share your information with your insurer, Seopa Ltd (trading as Quotezone and CompareNI) or other comparison websites (where you have used such sites in relation to your policy) and with our IT providers respectively where applicable and where required in respect to facilitating your insurance arrangements.
We will share your information with your insurer to arrange and administer your insurance policy (for example issuing renewal documents and information to you and managing claims). We and your insurer will also use your data to evaluate your insurance presentation and may provide information to credit reference agencies.
We and your insurer may be required to share your data with other insurers, business partners, regulatory authorities, or agents providing services to us or your insurer:
- to place your policy
- to manage your policy (including claims handling)
- for credit scoring purposes
- to prevent or detect crime
- if we are required to or permitted to do so by law (for example, upon request from the police); and/or
- if you have granted your permission
Preventing and detecting crime
We and your insurer may use your personal data to prevent crime by:
- checking your information on your insurer’s and our own databases
- sharing your information with fraud prevention agencies; if inaccurate or false information is provided and fraud is identified, your personal data may be passed to fraud prevention agencies to prevent fraud and money laundering.
- sharing it with operators of registers available to the insurance industry to check information and prevent fraud. These include the Claims and Underwriting Exchange Register and where applicable the Motor Insurance Anti-Fraud and Theft Register. We and your insurer may pass information relating to your insurance policy and any incident (such as an accident, theft or loss), to these registers.
- (for Motor Insurance only) sharing it with the Motor Insurance Database (MID) which may be used by fraud prevention and law enforcement agencies. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at about the MID at www.mib.org.uk.
Dealing with other people on your behalf
To make it easier to manage your insurance policy, we will deal with you or your husband, wife or partner or any other person who it would be reasonable to believe is acting for you if they call us on your behalf in connection with your policy. This is subject to them answering some security questions. For your protection only you can cancel your policy
We may use your personal information and information about your use of our products and services for marketing and to carry out research to help us meet your needs.
For marketing purposes, we reserve the right to share your personal information with selected business partners for them to contact you about products and services we think may be of interest to you; we will only share your information in this manner with your permission.
If you fail to complete an online quote we may contact you to see if we can offer you any help.
We may ring you about any quotes that you receive from us
We may send you information via email, email, SMS, traditional post and/or telephone in accordance with your wishes.
If you do not want us to use your personal information for marketing or research and analysis, please write to us or telephone us using the number shown on any of our letters.
Monitoring and recording
We may record calls for training purposes, to improve the quality of our service and to prevent and detect fraud.
You may visit our website without providing us with any personal information. Sometimes we may need information from you, including your internet address, so that we can track unique visits to our site to review issues such as who visits and why they visit.
Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies. We may ask your permission before using any cookie that is not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates.
Because of the open nature of the internet, data may pass through networks without security measures, and may be accessed and used by people other than those for whom the data is intended. This is out of our control, but we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering sensitive data while requesting an online quote. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to discourage unauthorised access by others.
If you require further information on, or wish to complain about, the way that we use your personal information, please contact the Data Protection Officer at Apricot Insurance Services Limited, 166 Kingsway, Dunmurry, Belfast, BT17 9AD. If you would a copy of the information we hold about you, please contact our Data Protection Officer. We may charge you a fee for this service.
Changes to this policy
If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you should let us know as soon as possible.
Date of last update – 15th January 2013